FAQs
Need help? View answers to some of the most common questions we get at swimbooker. If you still need help - don't hesitate to get in touch!
- ❄️ I Think the Lake I’ve Booked Might Be Frozen or Not Fishable - What Should I Do Next?
- Can I Take My Dog to This Lake or Venue?
- How Can I Get Concession Pricing to Work on swimbooker?
- How Do I Know If I Can Take a Non-Angling Guest to a Lake?
- I’ve Paid My Deposit — When Is the Balance Due?
- How Do I Find a Venue’s Contact Details on swimbooker?
- How Gate Codes Work on swimbooker
- How to Purchase and Use Gift Cards on swimbooker
- 🎣 How to Change Your Swim on swimbooker
- I’m Having Trouble Uploading Images to swimbooker — How Can I Fix It?
- I Want to Add Rods or Make Other Changes to My Booking
- How Long Do Refunds Take to Reach My Bank Account?
- Can I Buy a Voucher for a Specific Venue on swimbooker?
- I Would Like to Report Something Important Relating to a Specific Venue
- Is It Possible to Amend the Email Associated With My swimbooker Account?
- I'm Trying to Pay for My Booking But I'm Having Issues With Bank Authorisations and Crashes
- I've Tried to Reset My Password But It’s Still Showing My Details as Incorrect!
- How to Cancel or Move a Booking on swimbooker
- How do I go about getting a refund for my booking?
- I Selected 2 or 3 Rods Per Angler — But My Booking Confirmation Shows a Different Number!
- I’ve Booked a Lake Exclusive but My Confirmation Only Says “One Angler” — What’s Going On?