I Would Like to Report Something Important Relating to a Specific Venue
Here's how to raise concerns or serious issues about a venue on swimbooker 📢
swimbooker hosts hundreds of independent fisheries and venues, and each one is fully responsible for managing their bookings, on-site experience, and rules. While we provide the platform to handle bookings, the venue is responsible for delivering the service.
Once your booking has been successfully confirmed — either directly via swimbooker or through the venue’s own website using our widget — you should be granted access as expected.
📌 If the venue needs to make a change or cancel a booking, they will contact you directly.
📝 How to Report a Serious Issue to swimbooker
If you’ve experienced something unusual or concerning at a venue, please reach out to our support team with the following details:
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Your Booking ID
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Your full name
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Date of your session
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Details of the issue or concern
Contact us through our support chat or the website 🧑💻
We take user feedback seriously and encourage all venues to keep their profiles accurate and up-to-date to avoid any confusion for anglers.
🤝 General Complaints or Session Feedback
If you’d like to complain about your session or discuss something that happened while on-site:
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It’s best to contact the venue directly
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They are best placed to resolve disputes or respond to any service-related concerns
- If they feel you are due compensation, it will be down to their discretion.
swimbooker does not manage the venue's staff, lake rules, facilities, or session experience.
🚨 Safety or Criminal Concerns
If you believe something dangerous or illegal occurred:
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Please report it immediately to the relevant local authority or emergency services
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Please let us know so we can review if the venue’s listing needs reviewing
Your safety is the top priority — and we’ll support authorities in any way required.
Need clarification or want to make a report? Get in touch with swimbooker support and we’ll guide you through it.