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I’m Having Trouble Uploading Images to swimbooker — How Can I Fix It?

Here’s how to resolve issues when uploading profile pics, ID, or catch report images 📸🐟

📷 Where Can You Upload Images on swimbooker?

There are several areas across swimbooker where users can upload images, including:

  • Your profile picture

  • Your profile background

  • Membership applications (e.g. club or syndicate applications, often require ID or personal photos)

  • The Catch Report system (for sharing photos of your captures)

If you're running into issues uploading images to any of these, don’t worry — it’s usually a quick fix.

 

 

📐 Image Upload Requirements

Before uploading, make sure your image meets these criteria:

  • File size: must be under 10MB

  • Dimensions: must be smaller than 2500 x 2500 pixels

  • File type: standard formats like JPG or PNG work best

Large image files or very high-resolution photos may be rejected or fail to load. If in doubt, try resizing or compressing the image first.

 

 

🧑‍💻 Still Not Working?

If your image meets the requirements but still won’t upload:

  • Try using a different browser or device

  • Clear your browser cache and retry

  • If you’re on a mobile connection, try switching to Wi-Fi

If none of that works, please contact our support team at support@swimbooker.com — and include the image file you’re trying to upload if possible. We’ll help resolve the issue as quickly as possible.