How Long Do Refunds Take to Reach My Bank Account?
Here’s what to expect after a refund is issued by the swimbooker team 💸
⏳ Refund Processing Times
Once a refund has been actioned by our support team, it typically takes 3–5 working days for the funds to return to your account. This timeframe is based on our experience with a wide range of card types, banks, and payment providers used on swimbooker.
Please note that weekends and bank holidays may delay this slightly.
🏦 Why Does It Take That Long?
While we process refunds promptly on our end, the final transfer is handled by:
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Your issuing bank
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Card provider (e.g. Visa, Mastercard)
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Our secure payment processor
As a result, this delay is outside of swimbooker’s direct control — but rest assured, your money is on its way.
📬 Still Waiting?
If it’s been more than 5 working days since you were notified of a refund and the funds haven’t arrived:
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Check with your bank or card provider for pending transactions
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Contact our support team and we’ll happily check the status from our side
We're always here to help if anything seems off or if you need extra clarification.